Mac Support Zurich. Apple in business, properly looked after.
Mac and Apple support from Zurich, by technicians who have looked after macOS for over twenty years. No special-case treatment, the same care as for your Windows fleet. On your Mac via remote session within minutes, or on site in German-speaking Switzerland.
A Mac nobody looks after is not an advantage, it is a risk.
Apple belongs looked after properly, not on the exceptions list.
Apple looked after at the same level as your Windows IT.
User support
Helpdesk and on-site service from technicians who actually know macOS. We solve 95 % of all issues remotely in 15 to 30 minutes, directly, with no extra management layer.
Microsoft integration
Entra ID, Microsoft 365, Teams, OneDrive and network shares run on the Mac as naturally as on a Windows PC.
Endpoint security
FileVault encryption, firewall, EDR protection and patch management, cleanly implemented on macOS too.
Backup and restore
Automated backup of working data, restore tested regularly. Even after device loss, the next Mac is ready within a few hours.
Device management (optional)
On request, central management via Jamf Pro or Mosyle, useful mainly for larger fleets or strict security requirements. Most issues, though, we solve directly, without MDM.
Zero-touch rollout (with MDM)
Where MDM is in place, new Macs arrive pre-configured at the employee via Apple Business Manager, with no manual setup.
Mac and Windows under one roof, without friction.
Most of our customers run both worlds. The point is not to pick one, it is to run both with the same rules, identities and security baselines.
- Unified identity through Entra ID or Active Directory.
- Same security baseline for macOS and Windows.
- Shared file, print and network services.
- One helpdesk for both worlds, no ping-pong between two vendors.
How we take over your Apple devices.
Inventory
We record all Apple devices, their state, the installed apps and the open risks.
Support & identity
Remote support, binding to Entra ID or Active Directory and the security basics (FileVault, updates) are in place, the Mac is properly looked after.
MDM on request
For larger fleets or strict requirements we set up Apple Business Manager and MDM. Otherwise we support the devices directly, with no extra layer.
Operation
Ongoing support and updates, new devices ready quickly. You just notice that things run.
Why Apple customers in Zurich choose us for Mac support.
Apple support from Zurich is rarer in Switzerland than people think. Many IT providers have specialised on Windows and treat Macs as a side topic they also somehow handle. With us, Apple has been part of the core business for over two decades, and the same technicians who support Windows PCs also look after macOS.
Mac Support Zurich, without special-case treatment
Apple devices deserve the same level of care as any other endpoint in the company. For us that means above all: a helpdesk that really knows macOS, fast remote sessions, sensible security basics like FileVault and regular updates, and clean integration with Microsoft 365. If you have a larger fleet or stricter requirements, you add central management via Jamf Pro or Mosyle and zero-touch enrollment through Apple Business Manager on request. That is the add-on, not the prerequisite, whether it is one Mac in a Windows shop or a full Apple fleet of more than a hundred devices.
Fast and friendly, on the Mac too
When something is wrong, our technician gives you a TeamViewer ID over the phone, you type it in, and seconds later we are looking at the problem together. We solve 95 % of Mac tickets in 15 to 30 minutes that way, no one needs to come to your office. For anything that can only be fixed in person, a technician usually comes to you the same day in German-speaking Switzerland.
Which Apple setups is this support a fit for?
Typical patterns among our customers: the design or architecture team works on Macs, the rest on Windows. Or the management wants iPads in the field properly managed. Or an agency runs purely on macOS and is looking for a partner who takes that seriously. In all three cases we are the right partner, because we know the Apple world in detail and can integrate it cleanly into the existing Microsoft infrastructure.
With or without a contract
The default is time-and-material billing, no monthly base fee, no contract commitment. If you need guaranteed response times, a defined escalation path or on-call availability, you can add an SLA as a separate monthly flat rate. Mac support fits in seamlessly with the general IT support for Windows and Linux, because it is the same team here.
If you want your Apple devices finally looked after properly, a non-binding conversation is the quickest way to get there.
What businesses ask about Mac and Apple support.
No. We solve most Mac issues directly via remote session, entirely without MDM. Central management (MDM) we offer as an add-on, useful mainly for larger fleets or strict security requirements.
No. We keep supporting existing devices in flight, with no reinstallation and no data loss. If MDM is wanted, we enrol them without reinstalling; only new devices then go through zero-touch.
Yes. We bind macOS to Entra ID or Active Directory so the same identity, the same password and the same policies apply as on Windows devices.
Yes. We look after iPhones and iPads too. Where management is wanted, they run on the same MDM and Apple Business Manager, including app distribution, configuration and loss protection.
FileVault encryption ensures the data stays protected even without remote access. If MDM is in place, the device can additionally be locked or wiped remotely.
No, on purpose. It is the same technicians who also look after Windows and Linux. Apple is a specialisation, not a separate silo, because our customers usually run mixed environments.
Apple devices that nobody is really looking after?
We assess your Mac fleet and tell you honestly where it stands. Half an hour, no sales pressure.