IT Outsourcing from Zurich Your IT runs, you run the business.
We take over the operation, support and development of your entire IT environment: from notebook to datacenter, from helpdesk to IT strategy. Contractually clear, with transparent billing and a Swiss team that knows you by name, serving SMBs in Zurich and across Switzerland since 2006.
In-house IT is expensive when it’s missing, and expensive when it sits idle.
Outsourcing makes it predictable.
One partner that covers the whole of IT.
Helpdesk & support
Reachable around the clock, by phone or email. On-site dispatch within four hours in the Zurich area. You get a fixed point of contact who knows your setup.
Operations & maintenance
Servers, clients, Microsoft 365, updates and monitoring, all proactively supervised. We react before your employees notice anything is wrong.
Cloud & infrastructure
Private cloud, hosting and server-storage in Swiss datacenters. Migration from AWS, Azure or on-prem without weekend downtime, cleanly integrated into your setup.
IT security
Endpoint protection, backup, patch management, email filtering, firewall operation and awareness training. Modular, combined to fit your needs and risk profile.
IT strategy
Annual IT roadmap, budget planning and quarterly reviews with your management. We think two years ahead, you decide what gets done.
Telephony & network
3CX, Cloud PBX, Microsoft Teams Phone, WiFi planning, site connectivity and business internet, all from one source and tuned to work together.
Twelve modular building blocks.
Support & Maintenance
24/7 helpdesk, on-site within 4 h, remote support, for notebooks, PCs, Macs, printers and servers.
Private Cloud
Dedicated cloud servers in Swiss datacenters. FINMA-ready, georedundant, with a fixed monthly price.
Public Cloud
Pay-per-use compute and storage in Swiss datacenters. Flexibly scalable, no lock-in.
Server & Storage
Bare-metal servers, NetApp and Pure Storage, virtualisation with VMware or Proxmox, on-prem or in our datacenter.
Business Internet
Fibre, SDSL, backup lines, static IPs, BGP failover, internet connectivity with an SLA, not for the drawer.
Network & WiFi
Planning, rollout and operation, from office cabling to WiFi covering 200 devices. Cisco, Aruba, MikroTik, UniFi.
Firewall & VPN
Fortinet, Palo Alto, WireGuard, IPsec, protection for your sites and secure access for home-office workplaces.
Telephony
3CX, Cloud PBX, Microsoft Teams Phone, SIP trunks, headsets, conference systems, landline porting included.
Hosting
Web hosting, domains, SSL certificates and managed application hosting, operated from Zurich, looked after by hand.
Backup
3-2-1 backup with Veeam and off-site replication to a second Swiss datacenter. Restore tests every quarter.
Email Security
Anti-phishing, anti-spam, DKIM/SPF/DMARC, tamper-proof archiving, in front of Microsoft 365 or as an add-on.
Monitoring & SOC
Round-the-clock supervision of your servers, endpoints and logs. We see problems before you do.
In-house IT department vs. ClearMedia outsourcing.
| Criterion | ClearMedia Outsourcing | In-house IT department |
|---|---|---|
| Availability (sickness, holidays) | ✓ 24/7 guaranteed | Gaps inevitable |
| Breadth of know-how (Apple, Windows, Linux, network, security) | ✓ all disciplines covered | 1–2 generalists |
| On-site response in Zurich | < 4 h contractually | Depends on individuals |
| 24/7 monitoring | ✓ included | Often not set up |
| Patch & security updates | ✓ proactive | If time allows |
| Monthly cost | Only actual work · SLA optional | Salaries + tools + training |
| Scaling as you grow | ✓ no hiring | Recruiting required |
| Backup & disaster recovery tested | ✓ quarterly | Often untested |
| Contractually agreed SLAs | — | |
| Strategic consulting | ✓ quarterly review | Mostly tied up operationally |
Apple, Windows, Linux, looked after equally.
| Endpoint management | Jamf Pro · Kandji · Apple Business Manager |
| Identity | Apple ID for Business · Entra ID · Okta |
| Office suite | Microsoft 365 for Mac · iWork · Google Workspace |
| Hardware | MacBook · iMac · Mac Studio · iPad · iPhone |
| Specialities | Mac support, photo/video workflows, FileMaker, Adobe Creative Cloud |
| Certification | Apple Authorized Service Provider Network |
| Endpoint management | Microsoft Intune · Autopilot · Group Policy |
| Identity | Entra ID · Active Directory · Hybrid Join |
| Office suite | Microsoft 365 · Teams · SharePoint · OneDrive |
| Hardware | HP · Lenovo · Dell · Microsoft Surface |
| Server | Windows Server 2022 · Hyper-V · RDS · Failover cluster |
| Certification | Microsoft Solutions Partner |
| Distributions | Debian · Ubuntu LTS · RHEL · Rocky Linux |
| Automation | Ansible · Terraform · GitLab CI |
| Containers | Docker · Kubernetes · Proxmox LXC |
| Services | Nginx · PostgreSQL · Redis · mail servers · monitoring stack |
| Mixed environment | AD ↔ LDAP bridges · SSO across all three worlds |
| Identity | Keycloak · FreeIPA · Entra ID Connect |
Onboarding without disruption, even from a previous provider.
We take over your existing environment documented, tested and without downtime. Whether you maintained things in-house or you’re switching from another MSP, we know the way.
- Inventory of all devices, licences and contracts within the first two weeks.
- Structured handover of credentials, no “telephone game” effect.
- Clear SLAs, defined escalation paths, transparent tickets.
- A fixed point of contact from day 1, plus a backup for the backup.
- Parallel operation possible if you want to switch in phases.
- On request we coordinate the technical knowledge transfer directly with your previous provider.
Four steps to outsourced IT.
Assessment
We capture the current state, contracts and risks, free of charge and without obligation. Two hours on site or remote.
Quote
Clearly defined scope, transparent hourly rates, optional SLA with guaranteed response times. You know what you’re getting before you sign.
Handover
Documentation, monitoring, access, handed over in a structured way. Typical duration: two to four weeks.
Operation
Proactive operation, quarterly review with management, continuous improvement. You lead, we deliver.
With the platforms you rely on every day.
Why Swiss SMBs outsource their IT to ClearMedia.
IT outsourcing means handing over the operation of your entire IT (or parts of it) to a specialised service provider. For small and mid-sized businesses in Zurich and across Switzerland the reason is simple: an in-house IT department with the necessary breadth of knowledge (Apple, Windows, Linux, networking, security, cloud, telephony) quickly becomes too expensive at a certain size, and below 100 employees it is usually not economically feasible at all.
As a managed service provider (MSP) based in Zurich, we have taken full IT responsibility for companies across the most diverse industries since 2006, fiduciary firms and law offices, financial services and family offices, architects and medical practices, trades businesses such as electricians and plumbers, manufacturing and trade, agencies and media, as well as NPOs. What unites these clients: they want to focus on their core business and at the same time be sure that their IT stays modern, secure and available.
What sets ClearMedia apart from other IT providers in Zurich?
Three things. First, genuine multi-platform competence. Apple, Windows and Linux are looked after equally, not as a fallback, but as a specialisation. If your design team works on macOS, your accounting on Windows and your servers on Linux, that’s everyday business for us, not the exception.
Second, honest pricing. You pay only for actual work done, itemised transparently, with no monthly base fee for services you don’t use. If you need predictable response times and guaranteed availability, you add an SLA as a separate monthly flat rate. No hidden tariffs, no asterisks in the fine print.
Third, Swiss roots. Our team sits in Zurich, our datacenters are located in Switzerland, our backups don’t leave the country. For an on-site visit, an engineer is at your office within four hours, no sub-contractor, but someone you know by name.
Which companies benefit from IT outsourcing?
Typical triggers among our clients: the existing internal IT person is retiring or leaving; the company is growing and the one-person IT can’t keep up; a security incident has shown that things can’t go on as before; or the annual IT costs have become opaque and need to be made budgetable again. In all these cases, managed IT outsourcing is the fastest route to professional, predictable and secure IT, without risk, without headaches, without lock-in.
Talk to us. One hour of non-binding consultation is enough to clarify whether a switch makes sense for you, and if so, what the road there looks like.
Often asked before switching.
No. You keep ownership of data, licences and access, you define the strategy together with us and you get full transparency over tickets, costs and systems. A quarterly review with your management is standard.
You pay exclusively for actual work done, billed transparently. There is no monthly base fee for services you don’t use. If you need guaranteed response times and availability, you add an SLA as a monthly flat rate, with the amount depending on number of devices, complexity and the agreed service level. We provide concrete numbers after the first conversation, without sales pressure.
Yes. From a pure helpdesk to full IT responsibility, the scope is modular. Many of our clients start with support and maintenance and add security, cloud or telephony later.
We usually relieve internal staff of day-to-day work so they can focus on business-critical topics. We work alongside, not as a replacement, many of our long-standing clients still have their own IT coordinator.
Yes. Mac support has been one of our strengths for over two decades. We look after design teams, architecture offices and media companies with pure macOS setups including Jamf management, iPad rollouts and Apple Business Manager. We support pure Windows or mixed environments just as naturally.
We take over the technical knowledge transfer and ensure a clean handover of credentials, documentation and open tickets. Contract termination and communication with your previous provider stays with you, on request we supply handover checklists and liaise directly with the predecessor on technical questions.
By default exclusively in Swiss datacenters, Zurich Glattbrugg (ZRH-01) and Rümlang (ZRH-02), both ISO 27001 certified. Your backups don’t leave Switzerland. For Microsoft 365 we use the Swiss tenant model with data location Geneva/Zurich.
After the assessment, the handover typically takes two to four weeks, depending on size and complexity. In urgent cases (security incident, sudden loss of internal IT) we’re operational within 48 hours.
Does outsourcing pay off for you?
We work it out with you, honestly, with no sales pressure. One hour, and afterwards you know where you stand.