IT Support and Maintenance from Zurich. Fast and friendly, since 2006.
A technician picks up the phone right away, no call centre, no hold music. We solve 95 % of customer issues by remote support in 15 to 30 minutes, the rest gets handled on site.
The fastest support call is the one where a technician picks up immediately.
With us, that is the norm.
Apple, Windows and Linux, looked after equally.
Apple
macOS, iPhone, iPad and Apple TV in the workplace. From a single Mac in a Windows shop to a pure Apple fleet with MDM. Mac support for decades, not since yesterday.
Windows
Windows 10/11 clients, Surface, Microsoft 365, Entra ID, Intune. Most of our customers run mainly on Windows, we know the pitfalls in everyday use.
Linux
Debian, Ubuntu LTS, RHEL/Rocky. Servers, containers, automation. Also in mixed environments with AD integration and SSO across all three worlds.
Support that goes beyond the hotline.
Helpdesk
Phone and email. A technician picks up right away, no call centre, no ticket handover to Level 2 after 20 minutes.
Remote support
Remote sessions via TeamViewer. We are on your screen within a minute and solve 95 % of issues in 15 to 30 minutes.
On-site service
If something can only be fixed in person, a technician comes to you, usually the same day in German-speaking Switzerland.
Proactive maintenance
Monitoring, updates and patch management run in the background. We react before you notice the problem.
Endpoint management
Clients, mobile devices and printers managed centrally, from initial setup through inventory to decommissioning.
Backup monitoring
We check that your backups are actually running and test the restore regularly. Backup reports only if you want them.
Start TeamViewer and we are on your screen in under a minute.
From the call to the fix, in four steps.
Call or email
Phone +41 44 520 22 55 or support@clearmedia.ch. A technician picks up immediately and opens the ticket themselves.
Triage
Already on the call we decide whether we can help remotely or whether an on-site visit is needed.
Resolution
Fixed remotely via TeamViewer in 15 to 30 minutes, or a technician comes to your office.
Follow-up
A short note on what the problem was and how we fixed it, so the same incident does not come back.
On demand or with an SLA, whichever suits you.
| Feature | Time and material (default) | With SLA (optional) |
|---|---|---|
| Billing | Actual work only | Monthly flat rate + work done |
| Contract commitment | None | Defined in contract |
| Response time | Based on availability | Guaranteed by priority level |
| Office-hours availability | ||
| 24/7 standby (evening/night/weekend) | — | ✓ depending on SLA tier |
| Defined escalation | — | ✓ up to senior engineer |
| Proactive monitoring | On request | ✓ included |
| Suitable for | SMBs with flexible needs | Mission-critical environments |
Also your servers, network, telephony and backup.
You talk to the person who builds the fix.
No outsourced call centres, no subcontractors. Our helpdesk team sits in Zurich, knows your environment and solves most incidents right on the first call. The person who picks up is usually the person who fixes the problem.
- Swiss team, support in German and English.
- Same technicians for Apple, Windows and Linux tickets.
- All competence under one roof, no handover chain.
- We know your environment because we also operate it.
Apple Macs too, properly managed.
Same technicians, with Apple expertise for over two decades. MDM via Jamf, zero-touch through Apple Business Manager, clean Microsoft integration. Pure macOS setups or mixed with Windows.
Why SMBs in Zurich choose ClearMedia.
IT support from Zurich that actually picks up when you call, is rarer than people think. Many providers now route calls through call centres, outsource first-level support or rely on ticket portals where you wait an hour before anyone responds. With us it is different, and that is on purpose.
Fast and friendly, in the literal sense
We are particularly proud of our remote support: we solve 95 % of customer issues by remote session in 15 to 30 minutes. For that we use TeamViewer. Our technician gives you an ID over the phone, you type it in, and seconds later we are looking at the problem together. You see what we do at all times, and the session ends the moment you close the module.
For anything that has to be fixed in person, a technician comes to you, usually the same day in German-speaking Switzerland. A new printer, a broken patch panel, a machine that no longer boots: anything that needs hands on site, we handle ourselves, no subcontractors.
No call centres, no outsourced services
All competence lives under one roof. The team in Zurich picks up the phone, looks after your environment, builds your new servers, plans your migration and is also on call when something is on fire. That has two benefits. You always talk to someone who knows your environment. And you know exactly who is on the other end of the line.
Apple, Windows and Linux on equal footing
Most of our customers work with Windows, many in mixed environments, and some purely with Apple. We support all three worlds with the same technicians, which is not common everywhere. We still maintain a dedicated Mac Support page, because Apple in a corporate setting needs different tools (MDM via Jamf or Mosyle, Apple Business Manager, iOS device rollout).
More than client support
We do not just look after notebooks and printers, we also handle the infrastructure behind them: server and storage, network and WiFi, telephony, backup and IT security. With everything under one roof, there is exactly one point of contact when something breaks, not three who pass the responsibility around.
With or without a contract
The default is time-and-material billing, no monthly base fee, no contract commitment. If you need guaranteed response times, defined escalation paths or 24/7 standby, you can add an SLA as a monthly flat rate, separately itemised. That way you only pay for what you actually need.
If that sounds like the support you actually want, get in touch. A short conversation is enough to see whether we are a good fit.
Often asked before the first call.
During office hours immediately, a technician picks up directly, no call centre, no hold music. Outside office hours we are reachable through an SLA standby contract (see below).
Yes, as part of an SLA contract with a standby tier. Standard support (without an SLA) covers office hours. If you need evening, night or weekend availability, you add the matching SLA.
We use TeamViewer QuickSupport. You download the small module once (no installer), our technician tells you the ID by phone, you type it in. You see everything we do, and you can end the session at any time.
In German-speaking Switzerland usually the same day, often within a few hours. With an SLA contract, contractually guaranteed response times are possible, from four hours upward depending on the SLA tier.
Yes, Apple is everyday business for us, not a special case. The same technicians who look after Windows and Linux also know macOS, iPhone and iPad. For pure Apple environments, see our dedicated Mac Support page (link in the section above).
No. The default is time-and-material billing, no monthly base fee. An SLA contract is optional and worth it if you need guaranteed response times or 24/7 standby.
We give concrete hourly rates in the first conversation, they depend on the task type (helpdesk, engineering, project work). All work is itemised transparently, no hidden tariffs.
We work alongside, not as a replacement. Many customers keep their own IT coordination, which we relieve so they can focus on business-critical topics.
Need help right now?
Call us, a technician picks up directly. Or book a non-binding consultation if you are thinking about switching support providers.